Client and Business Partner Update

COVID-19 (Coronavirus)

In the light of the COVID-19 (coronavirus) threat, we want to give our clients and business partners some reassurance with the steps that PIB Group (‘PIB’), and all our businesses are taking.

Our priority is to maintain service to our clients as far as we can, whilst ensuring the safety and wellbeing of all our employees, clients and business partners.

With this in mind, we are applying recommended health and hygiene practices to all our activities, as well as adhering to government advice in terms of:

Avoiding ‘non-essential’ travel and contact with others

Introducing working from home and flexible working where practical

Self-isolating in line with guidelines

Protecting vulnerable people

For this reason, and in order to help reduce the risk of spreading the virus in the community, we are limiting employee travel for the foreseeable future.

Where possible our client and broking executives will hold meetings remotely, facilitated as appropriate through online communication channels or by telephone.

PIB Group’s response and Covid-19 plan is led by the Group’s Executive team, working closely with senior managers and Business Continuity teams across the Group. PIB has a range of solutions in place to help us be able to continue to support our clients.

Our cloud based infrastructure provides us with a significant remote working capability which we will access through PIB laptops, mobiles, and employees’ home PCs. We may also utilise other solutions such as shift-working depending on how the situation develops.

Our insurer partner and key suppliers have given comfort that they are also well prepared to give continuity of service through the coming weeks and months.

We would like to reassure you that we are taking all possible measures to minimise disruption to our service, ensure continued access to the market and provide a smooth process at all stages of the customer journey.

In the meantime, we will continue to monitor the situation and adapt our approach accordingly.

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